单选题 When a business provides service that is better than what customers expected, it is said to ______.

A、 maintain customers
B、 interrupt customer
C、 exceed expectations
D、 recall the customer
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单选题 Which of the following is a proper greeting when you introduce your company on the phone?

A、Repeat yourself.
B、Send your apologies.
C、I'll take a message for you.
D、I'm calling from Mr. Smith's office.

单选题 If you want the operator to put you through to a specific number, you say: "Can you connect me to ______."

A、courtesy
B、switchboard
C、extension
D、environment

单选题 When ending a professional call politely, you can say: "______"

A、Is Lily available?
B、Nice speaking to you.
C、Could I speak to Lily?
D、Hold on please.

单选题 Using special technical words that others can't understand is called ______.

A、compatibility
B、courtesy
C、explanation
D、jargon

单选题 To ______ means to argue about unimportant things in a meeting.

A、bicker
B、confer
C、state
D、recall

单选题 If you promise to call someone again at a certain time, you say: "I will ______ this Friday."

A、call you back
B、disagree
C、oversee
D、implement

单选题 When making a business call, which sentence is used to ask to talk to someone?

A、This is Mary.
B、May I speak to Mary?
C、Nice speaking to you.
D、Thank you for your time.

单选题 If you don't accept someone's idea, you express your ______.

A、surplus
B、objection
C、output
D、measures