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    Have you ever used email to apologize to a colleague? Delivered a    26    to a subordinate (下属) with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for    27    and productivity—and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that's best—   28    when the message to be delivered is bad or unwelcome news for the recipient? We've    29    business communication consultants and etiquette (礼仪) experts to come up with the following guidelines for    30    using the alternative ways of delivering difficult messages.

    First of all, choose how personal you want to be. A face-to-face communication is the most    31   . Other choices, in descending order of personalization, are: a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most    32    is email. Some of these may change order according to the    33    situation or your own preferences; for example, a handwritten note might seem more personal than voice-mail. How do you decide on the best choice for the difficult message you've got to deliver? “My    34    concern is: How can I soften or civilize this message?” says etiquette expert Dana Casperson. “So when I apologize, I usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally    35   .”

A) avoid                    I) reward

B) convenience               J) silent 

C) effectively                

D) escape                   K) specific       

E) intimate                  L) surveyed          

F) particularly               M) unfriendly

G) primary                  N) warning

H) prompt                  O) witnessed

How a Poor, Abandoned Parisian Boy Became a Top Chef

A) The busy streets in Paris were uneven and caked in thick mud, but there was always a breathtaking sight to see in the shop windows of Patisserie de la Rue de la Paix. By 1814, people crowded outside the bakery, straining for a glimpse of the latest sweet food created by the young chef who worked inside.

B)His name was Marie-Antoine Carême, and he had appeared, one day, almost out of nowhere. But in his short lifetime, which ended exactly 184 years ago today, he would forever revolutionize French gourmet food (美食), write best-selling cook books and think up magical dishes for royals and other important people.

C)Carême's childhood was one part tragedy, equal part mystery. Born the 16th child to poor parents in Paris in either 1783 or 1784, a young Carême was suddenly abandoned at the height of the French Revolution. At 8 years old, he worked as a kitchen boy for a restaurant in Paris in exchange for room and board. By age 15, he had become an apprentice (学徒) to Sylvain Bailly, a well-known dessert chef with a successful bakery in one of Paris's most fashionable neighborhoods.

D)Carême was quick at learning in the kitchen. Bailly encouraged his young apprentice to learn to read and write. Carême would often spend his free afternoons at the nearby National Library reading books on art and architecture. In the back room of the little bakery, his interest in design and his baking talent combined to work wonders—he shaped delicious masterpieces out of flour, butter and sugar.

E)In his teenage years, Carême fashioned eatable copies of the late 18th century's most famous buildings—cookies in the shape of ruins of ancient Athens and pies in the shape of ancient Chinese palaces and temples. Sylvain Bailly, his master, displayed these luxuriant creations—often as large as 4 feet tall—in his bakery windows.

F)Carême's creations soon captured the discriminating eye of a French diplomat, Charles Maurice de Talleyrand-Périgord. Around 1804, Talleyrand challenged Carême to produce a full menu for his personal castle, instructing the young baker to use local, seasonal fruits and vegetables and to avoid repeating main dishes over the course of an entire year. The experiment was a grand success and Talleyrand's association with French nobility would prove a profitable connection for Carême.

G) French Emperor Napoleon Bonaparte was known to be unimpressed by the declining taste of early 18th century cooking, but under pressure to entertain Paris's high society, he too called Carême to his kitchen at Tuileries Palace. In 1810, Carême designed the extraordinary cake for the wedding of Napoleon and his second bride, Marie-Louise of Austria. He became one of the first modern chefs to focus on the appearance of his table, not just the flavor of his dishes. “I want order and taste. A well-displayed meal is enhanced one hundred percent in my eyes,” he later wrote in one of his cook books.

H)In 1816, Carême began a culinary (烹饪的) journey which would forever mark his place as history's first top chef. He voyaged to England to cook in the modern Great Kitchen of the prince regent (摄政王), George Ⅳ, and crossed continents to prepare grand banquets for the tables of Tsar Alexander Ⅰ of Russia. Never afraid to talk up his own accomplishments, a boastful Carême made a fortune as wealthy families with social ambitions invited him to their kitchens. Later, in his cook books, he would often include a sketch of himself, so that people on the street would be able to recognize—and admire—him.

I)Carême's cooking displays became the symbol of fine French dining; they were plentiful, beautiful and imposing. Guests would fall silent in wonder as servants carried Carême's fancy creations into the dining hall. For a banquet celebrating the Grand Duke Nicholas of Russia's visit to George Ⅳ's Brighton Pavillion on Jan. 18, 1817, the menu featured 120 different dishes, highlighting eight different soups, 40 main courses, and 32 desserts.

J)As he traveled through the homes of early 19th century nobility, Carême forged the new art of French gourmet food. Locked in hot kitchens, Carême created his four “mother sauces.” These sauces—béchamel, velouté, espagnole and allemande—formed the central building blocks for many French main courses. He also perfected the soufflé—a baked egg dish, and introduced the standard chef's uniform—the same double-breasted white coat and tall white hat still worn by many chefs today. The white clothing conveyed an image of cleanliness, according to Carême—and in his realm, appearance was everything.

K)Between meals, Carême wrote cook books that would be used in European kitchens for the next century. His manuals including The Royal Parisian Baker and the massive five-volume Art of French Cooking Series (1833-1847, completed after his death) first systematized many basic principles of cooking, complete with drawings and step-by-step directions. Long before television cooking shows, Carême walked readers through common kitchen tasks, instructing them to “try this for yourself, at home” as famous American Chef Julia Child might do, many years later.

L)In the end, however, it was the kitchen that did Carême in. Decades of working over coal fires in tight, closed spaces with little fresh air (to ensure his dishes would not get cold) had fatally damaged his lungs. On Jan. 12, 1833, Carême died just before he turned 50.

M)But in his lifetime, Carême, ever confident, could see beyond his short domination in the kitchen. He wanted to “set the standard for beauty in classical and modern cooking, and prove to the distant future that the French chefs of the 19th century were the most famous in the world,” as he wrote in his papers.

N)Decades later, chef Auguste Escoffier would build upon Carême's concept of French cuisine (烹饪). But in the very beginning, there was just Carême, the top chef who elevated dining into art.

36. Carême was among the first chefs who stressed both the appearance and flavor of dishes.

37. Carême wanted to show to later generations that French chefs of his time were most outstanding in the world.

38. Carême benefited greatly from serving a French diplomat and his connections.

39. Carême learned his trade from a famous dessert chef in Paris.

40. Carême's creative works were exhibited in the shop windows by his master.

41. Carême's knowledge of art and architecture helped him create extraordinary desserts out of ordinary ingredients.

42. Many people in Paris were eager to have a look at the latest sweet food made by Carême.

43. Carême became extremely wealthy by cooking for rich and socially ambitious families.

44. Carême's writings dealt with fundamental cooking principles in a systematic way.

45. Carême's contribution to French cooking was revolutionary.

    A few months ago, I was down with a terrible cold which ended in a persistent bad cough. No matter how many different  26  I tried, I still couldn’t get rid of the cough. Not only did it  27  my teaching but also my life as a whole. Then one day after class, a student came up to me and  28  traditional Chinese medicine. From her description, Chinese medicine sounded as if it had magic power that worked wonders. I was  29  because I knew so little about it and have never it before. Eventually, my cough got so much  30  that I couldn’t sleep at night, so I decided to give it a try. The Chinese doctor took my pulse and asked to see my tongue, both of which were new  31  to me because they are both non-existent in Western medicine. Then the doctor gave me a scraping(刮)treatment known as “Gua Sha”.  I was a little  32  at first because he used a smooth edged tool to scrape the skin on my neck and shoulders. A few minutes later, the  33  strokes started to produce a relieving effect and my body and mind began to  34  deeper into relaxation. I didn’t feel any improvement in my condition in the first couple of days, but after a few more regular visits to the doctor, my cough started to  35  . Then, within a matter of weeks, it was completely gone!

A) deepen                    I)remedies

B) experiences                J) scared

C) hesitant               

D) inconvenience              K) sensitive      

E) lessen                     L) sink         

F) licenses                    M) temporary

G)pressured                   N) tremble

H) recommended               O) worse

 How a Poor, Abandoned Parisian Boy Became a Top Chef

A) When you drop a piece of food on the floor, is it really OK to eat if you pick it up within five seconds? An urban food myth contends that if food spends just a few seconds on the floor, dirt and germs won’t have much of a chance to contaminate it. Research in my lab has focused on how food becomes contaminated, and we’ve done some work on this particular piece of wisdom.

B) While the “five-second rule” might not seem like the most pressing issue for food scientists to get to the bottom of, it’s still worth investigating food myths like this one because they shape our beliefs about when food is safe to eat.

C) So is five seconds on the floor the critical threshold(门槛)that separates a piece of eatable food from a case of food poisoning? It’s a bit more complicated than that. It depends on just how many bacteria can make it from floor to food in a few seconds and just how dirty the floor is.

D) Wondering if food is still OK to eat after it’s dropped on the floor is a pretty common experience. And it’s probably not a new one either. A well-known, but inaccurate, story about Julia Child may have contributed to this food myth. Some viewers of her cooking show, The French Chef, insist they saw Child drop lamb on the floor and pick it up, with the advice that if they were alone in the kitchen, their guests would never know.

E) In fact it was a potato pancake, and it fell on the stovetop, not on the floor. Child put it back in the pan, saying, “But you can always pick it up and if you’re alone in the kitchen, who’s going to see it?” But the misremembered story persists. It’s harder to pin down the origins of the oft-quoted five-second rule, but a 2003 study reported that 70% of women and 56% of men surveyed were familiar with the five-second rule and that women were more likely than men to eat food that had dropped on the floor.

F) So what does science tell us about what a few moments on the floor means for the safety of your food? The earliest research report on the five-second rule is attributed to Jillian Clarke, a high school student participating in a research project at the University of Illinois. Clarke and her colleagues introduced bacteria to floor tiles(瓷砖)and then placed cookies on the tiles for varying times. They reported bacteria were transferred from the tiles to the cookies within five seconds, but didn’t report the specific amount of bacteria that made it from the tiles to the food.

G) But how many bacteria actually transfer in five seconds? In 2007, my lab at Clemson University published a study in the Journal of Applied Microbiology. We wanted to know if the length of time food is in contact with a contaminated surface affected the rate of transfer of bacteria to the food. To find out, we introduced bacteria to squares of tile, carpet or wood. Five minutes after that, we placed either bacon or bread on the surface for 5,30 or 60 seconds, and then measured the number of bacteria transferred to the food. We repeated this exact procedure after the bacteria had been on the surface for 2,4,8 and 24 hours.

H) We found that the number of bacteria transferred to either kind of food didn’t depend much on how long the food was in contact with the contaminated surface—whether for a few seconds or for a whole minute. The overall number of bacteria on the surface mattered more, and this decreased over time after the initial introduction. It looks like what’s at issue is less how long your food stays on the floor and much more how contaminated with bacteria that patch of floor happens to be.

I) We also found that the kind of surface made a difference as well. Carpets, for instance, seem to be slightly better places to drop your food than wood or tile. When a carpet was contaminated, less than 1% of the bacteria were transferred. But when the food was in contact with tile or wood, 45-70% of bacteria were.

J) Last year, a study from Aston University in the UK used nearly identical parameters(参数)to our study and found similar results. They also reported that 87% of people asked either would eat or had eaten food fallen on the floor.

K) Should you eat food fallen on the floor then? From a food safety standpoint, if you have millions or more bacteria on a surface, 0.1% is still enough to make you sick. Also, certain types of bacteria are extremely harmful, and it takes only a small number to make you sick. For example, 10 bacteria or less of an especially deadly strain of bacteria can cause severe illness and death in people with compromised immune systems. But the chance of these bacteria being on most surfaces is very low.

L)And it’s not just dropping food on the floor that can lead to bacterial contamination. Bacteria are carried by various “media”, which can include raw food, moist surfaces where bacteria have been left, our hands or skin and from coughing or sneezing(打喷嚏). Hands, foods and utensils(器皿)can carry individual bacteria living in communities contained within a protective film. These microscopic layers of deposits containing bacteria are known as biofilms and they are found on most surfaces and objects. Biofilm communities can harbor bacteria longer and are very difficult to clean. Becteria in these communities also have an enhanced resistance to sanitizers(清洁剂)and antibiotics compared to bacteria living on their own.

M)So the next time you consider eating fallen food, the odds are in your favor that you can eat it without getting sick. But in the rare chance that there is a micro-organism that there is a micro-organism that can make you sick on the exact spot where the food dropped, you can be fairly sure that the bug is on the food you are about to put in your mouth.

N)Research or common sense tells us that the best thing to do is keep your hands, utensils and other surfaces clean.

 

36. A research project found bacteria made their way to the food on the floor in five seconds.

37. Whether food is contaminated depends much on the number of bacteria that get onto it.

38. Food contamination may result from various factors other than food dropping on the floor.

39. Males are less likely than females to eat food that may have been contaminated.

40. The author’s research centers around how food gets contaminated.

41. Keeping everything clean is the best way to stay healthy.

42. Chances are you will not fall sick because of eating food picked up from the floor.

43. For a long time people have had the experience of deciding whether or not to eat food picked up from the floor.

44. Some strains of bacteria are so harmful that a tiny few can have deadly consequences.

45. Researchers found how many bacteria got onto the food did not have much to do with how long the food stayed on a contaminated floor.