(English)中餐宴会摆台与服务部分情景应答及答题要点

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Q: As a hostess, what’s the first thing you need to find out when the guest arrives.

Q: How do you ask the guest where he or she would like to sit?

Q: How do you offer to take order for the guests in the evening?

Q: If the guest tells you that his wife is a vegetarian, what would you say?

Q: Ask the guests their preference for food. Chinese, Western, Japanese or Korean.

Q: Ask the guest how he would like his steak prepared.

Q: Ask the guest’s choice for wine.

Q: What would you do when the guest complains that the restaurant is too noisy?

Q: If the guest complains that the soup is cold, what should you do?

Q: What is “Kung Pao Chicken”?

Q: How do you respond to a guest’s compliments to your service?

Q: What is the duty of a Food and Beverage Manager?

Q: What do you say if the guest orders a dish which is not available in your restaurant?

Q: Tell the guests the general sequence of a Chinese dinner.

Q: What will you do when the guest tells you that there’s a miscalculation in the bill?

Q: If you want to confirm the reservation of the dinner, what will you say?

Q: The guests need a table for four and they would like to dine somewhere quiet.

Q: What would you say when you are recommending something to the guest?

Q: After you have finished taking order for the guests, what would you say?

Q: What would you ask when the guest orders whisky?

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