跨境电商客服

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“I got an error message during the payment process. What should I do?”是关于订单的问题。

“Why has my order been closed?”是关于支付的问题。

跨境电商客服人员需要关注库存问题，以免出现客户想买却无货的现象。

对于从事跨境电子商务的卖家来说，流水化的客户服务工作模式不仅易于管理、便于考核客户服务工作，还能降低客户对客户服务工作的投诉率。

卖家为了凸显自身产品的优势，允许打上“我们的质量绝对没问题”的标签。

亚马逊卖家可以在60天内请求客户移除一星或者二星的差评，移除后将不会被记为缺陷率计算的一部分。（）

跨境电商的售后服务阶段是指从卖家发货到平台放款的这一时间段。售后服务的好坏会影响店铺的评级。

如果eBay卖家为客户部分退款，仍然可以获得成交费返还。

买卖双方沟通协商的工作内容主要包括未收到货物、货物描述不符、其他主动联系情况。

对于客户投诉未收到货物，客服人员查看以后已经签收，就可以不去理会客户。

对于未给出评价的客户，客服人员要提醒对方并尽可能引导好评。

敦煌网客户提起协议纠纷后，如卖家在3天内未回应，则会被系统认定为“客户不良体验”。

选出下列英文句子对应的中文意思，填写到对应的框里。
(1)Dear Madam.We noticed that you hadn’t finished the payment process for the hoodies order. I can send you a $$2 coupon,if you purchase now.We will ship your order within 48 hours once your payment is confirmed. （）

(2)I am sorry,our store does not offer discount at all.But if you payment now,we can send you a $$2 coupon as a gift for your support.The quantity is limited, finish presenting it. （）

(3)Hi, my dear friend. I am sorry to keep you waiting. The item has been shipped out to you XX days ago. Generally speaking, your parcel needs 20-40 days to arrive in your country after shipment. You can track your parcel’s tracking number: XXXX on this website: XXX. （）

(4)If you are satisfied with our products,please leave us 5 stars feedback.Your five-star praise is our greatest support and encouragement.If you have any questions,please feel free to contact us and we will do our best to serve you until we are satisfied. （）

(5)Dear my friend, I have changed a logistics company according to your request. Now you can track your packet by this e-Packet number:XXXXXX. （）

选出下列问题的对应回复，填写在对应框中。
问题：
（1）. The jeans light blue is too light. （）
（2）. Do you have any other clothes go with the jeans? （）
（3）. Is the jeans material thin ? （）
（4）. I want to buy a dress,what about this one? （）
（5）. I am a retailer,i like the jeans in your store,could you send me a sample? （）
（6）. I'm a little fat. Can I wear this hoodie? （）
(7). Will dark blue jeans fade? （）
(8). Which color looks better? （）
(9). How about this blouse? （）
(10). What season is this hoodie suitable for? （）
(11). Is the jeans size standard? （）
(12). How long is this dress ? （）
(13). Could you give me a discount about the blouse? （）
(14). My skin is dark, which color fits me？（）
(15). What should I pay attention to when washing the dress ? （）

把售后客服英文回复句型与中文意思相搭配。
第1组（英文句型）：
（1）. If you want to purchase products with a low price in our store next time,you'd better to give us postive feedback(five stars and more than 50 words comments with picture).Thank you for your cooperation.
（2）. Hi,we can understand your dissatisfaction.For clothes,there will be a little color shading more or less.Our jeans are almost no color shading.If you are not satisfied ,we can redeliver the goods.I hope you can give us a positive comment.Thank you.
（3）. Hi, my dear friend. I am sorry to keep you waiting. The item has been shipped out to you XX days ago. Generally speaking, your parcel needs 20-40 days to arrive in your country after shipment. You can track your parcel’s tracking number: XXXX on this website: XXX.
（4）. Hello, thanks for your order! We have combined the shipping already and only charge you the shipping fee once. You can check the invoice I have just sent to you. Please feel free to contact us if you have any other questions.Thanks!
（5）. If you are satisfied with our products,please leave us 5 stars feedback.Your five-star praise is our greatest support and encouragement.If you have any questions,please feel free to contact us and we will do our best to serve you until we are satisfied.
（6）. I am sorry that due to the influence of shipping activity in this place,the order quantity of our store increased sharply,so the goods cannot be shipped in the normal delivery time.Please understand.We will deliver the dress within one or two days as soon as possible.
（7）. I am really sorry.Please give us some time to check the delivery status.We are very sorry for the delay in arrival,there is something beyond our control.If we can get your understanding,we are willing to make some compensation for you. Please don’t leave negative review.Thank you.
（8）. Dear friend.We are very happy that our dress satisfy with you.We are looking forward to do more business with you.We would be appreciate if you can leave positive feedback as we will do the same for you.Have a good day.
（9）. Dear customer,we have send the package of blouse 1 days ago. You can check the shipping information 2-3 days later on the internet.
（10）. Hello,you can view its updated shipment on the web,which will be shown on the web,which will be shown in 1 to 3 business days.Also we will keep tracking it and send message to you when there is any delay in shipping.
第2组（中文意思）：

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