公开发布-中职酒店服务赛项英语赛题及答案

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Ask the guests if they have a reservation with your restaurant.

How do you check upon the guest’s name of the reservation?

The guests need a table for 4, and they would like to dine somewhere quiet.

Can you explain the terms of breakfast both for adults and children in the hotel?

If you want to confirm the reservation of the dinner, what will you say?

Inform the guest that the restaurant is fully booked at 6pm, and suggest him to book a table at 7:30pm.

What would you do when the guest complains that the restaurant is too noisy?

Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.

How do you offer to take order for the guests in the evening?

How do you ask the guest to check his bill?

Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert.

Ask the guest his preference for juice.

Ask the guest’s choice of wine.

What will you say when serving the guests their dessert?

Ask the guest how he would like his steak prepared.

What is the duty of a Food and Beverage Manager?

Tell the guests the general sequence of a Chinese dinner.

What do you recommend if the guest orders a fresh white water fish?

How do you ask about the guest’s preference for buffet or a la carte service?

How do you ask about the guest’s preference for salad?

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